SOUQINA.MY is based on drop ship e-commerce hence, all deliveries will be done by the product owners. You can track your shipping status in your Account.

As of now, SOUQINA.MY only serves the Malaysian market at the moment.

Delivery charges will be applied in addition to the prices for the Items you are purchasing. The amount of the delivery charge will depend on the delivery address.

You must provide us with complete and accurate delivery address information. For the avoidance of doubt, this includes not only the address that your order is going to but also the name of the recipient. We cannot be liable for delivery of your order to the wrong address or the wrong person as a result of you supplying us with incomplete or inaccurate information.

We will make every effort to deliver your order within estimated timescales. However, delays are occasionally inevitable due to unforeseen factors or events outside our control for example, material shortages, travel or transportation disruption, import delays, software or technical failures or higher than anticipated demand. Please note delivery of your order may take longer during sale or other busy periods.

We are unable to deliver on public holidays. On these dates, delivery will take longer than usual. Please allow an extra working day (i.e. Monday-Friday, excluding Saturdays, Sundays and public holidays) for each of these days when calculating the estimated delivery date.

Products will be delivered within one (1) week after the payment has been made upon the order. Products will only be delivered upon receipt of full amount inclusive of both products price and shipping charges. Any late payment shall incur longer estimated delivery. All items delivered shall be estimated to take between 3-7 working days before it is received by the recipient.